Safety Guidelines

A safe and caring experience starts with clear expectations

Stay With My Pet is a community-based platform where animal wellbeing and mutual trust always come first. These safety guidelines are designed to support a calm, secure, and positive experience for pets and people alike.

Safety isn’t about rules for the sake of rules — it’s about thoughtful choices, open communication, and shared responsibility.

• General principles for everyone
• A pet’s wellbeing always comes first
• Communication should be honest and clear

All important expectations should be agreed before care begins

• If something is unclear, ask — assumptions rarely help

For Pet Parents

Clarity and preparation create a safe stay

As a pet parent, your role is to give your pet friend a clear and honest picture of your pet’s needs, so care can happen smoothly and without surprises.

• Complete your pet’s profile thoughtfully

Your pet’s profile is the foundation for finding the right match. Please make sure to:

• describe daily routines (feeding, walks, rest)
• share personality traits and behavioural characteristics
• note any health-related needs, medications, or allergies

mention situations that may cause stress or anxiety

The more accurate the information, the calmer the experience for everyone.

Before confirming care, discuss:

where and when care will take place

• daily routines and house rules
• how you’ll communicate during the stay

what to do if plans change or something unexpected happens

Clear agreements create confidence for both sides.

• Share essential contacts and instructions

Before care begins, make sure your pet friend has:

• your up-to-date contact details
• your veterinarian’s name and contact information

This helps everyone respond calmly and quickly if needed.

• Stay available during care

A good experience continues throughout the stay. We recommend that you:

• remain reachable
• answer questions clearly and calmly
• provide updates if anything changes

Open communication allows care to adapt to your pet’s needs.

• Leave honest feedback after care

After care ends, share your experience:

• what worked well
• what could be improved next time

Kind and honest feedback helps keep the community safe and trustworthy.

For Pet Friends

Experience is not required — care and responsibility are

Stay With My Pet welcomes pet friends with or without prior experience. What matters most is commitment, willingness to learn, and a responsible mindset.

Choose care situations that fit your schedule, comfort level, and confidence.

• Choose thoughtfully and ask questions

Safe care starts with informed choices:

• accept stays you feel comfortable with
• ask questions before care begins

be honest if something feels too challenging

Asking questions is a sign of responsibility.

• Follow the agreed routine

Pets feel safest when:

• their daily rhythm stays familiar
• feeding, walks, play, and rest follow agreed routines
• care is calm, attentive, and consistent

If you notice changes, inform the pet parent.

• Be present and attentive

A great pet friend:

• is genuinely present, not rushed
• observes the pet’s mood and behaviour
• stays calm in unexpected situations

You don’t need to know everything — what matters is care, awareness, and asking for help when needed.

• If something feels uncertain

If:

• a pet’s behaviour or condition changes
• you’re unsure how to proceed
• a situation feels unusual

contact the pet parent or reach out to us.

You’re not alone — we’re here to support you.

• Emergencies and unexpected situations

Accidents are rare, but preparedness brings peace of mind. We recommend that you:

• know the pet’s veterinary details

keep the pet parent’s contact information accessible

• act calmly and responsibly

If urgent action is required, the pet’s wellbeing always comes first.

• Respect and trust within the community

Stay With My Pet is built on mutual respect:

• communicate kindly and respectfully
• honour agreements
• give feedback honestly and constructively

Every experience helps shape a caring and safe community.

When you need support or have questions

If anything feels unclear or you need help, don’t hesitate to get in touch.

We’re here to support — not to judge or penalise.

• Creating safer experiences together

Safety is not the responsibility of one person alone.

It’s a shared commitment to care, awareness, and trust.