Terms of Use

By creating an account, purchasing a membership, or using the Service, you (“User”, “you”) agree to these Terms.

If you do not agree, you must not use the Service.

Consumer notice: If you are a consumer in the EU/EEA, you have certain mandatory rights under consumer protection law. Nothing in these Terms limits rights that cannot be limited by law.

1. Company Information

• Registry code: 16757645
• Registered address: Juhkentali 16/1, Tallinn, Estonia
• Email: info@staywithmypet.ee
• Phone: +372 5901 7916

2. Definitions

User – any individual who registers or uses the Service.

Pet Parent – a User who owns or is responsible for a pet and wishes to find a trusted temporary carer through the Service.

Pet Friend – a User who wishes to spend time with or care for a pet through the Service.

Listing – a profile created by a Pet Parent or a Pet Friend describing either the pet and its care needs, or the Pet Friend’s experience, preferences, and care availability.

Booking Request – a request proposing specific care dates and terms.

Booking – a confirmed care arrangement between a Pet Parent and a Pet Friend made through the Service under an active Membership.

Membership – a paid access plan that enables messaging, booking requests, booking confirmation, and other membership-only features for a defined billing period.

One-Time Booking – a non-recurring, single-use paid access option linked to one booking.

Content – all text, images, messages, reviews, and other materials submitted by Users.

3. Role of the Platform

Stay With My Pet is a community-based digital platform that facilitates connections between Pet Parents and Pet Friends.

We do not provide pet care services ourselves, do not supervise care, and are not a party to any care arrangement between Users.

Users do not pay each other; all payments are made to the platform for access and related benefits.

4. Eligibility and Accounts

4.1 You must be at least 18 years old and legally capable of entering into binding agreements.

4.2 You must provide accurate and complete information and keep it up to date.

4.3 You are responsible for all activity under your account and for keeping your login credentials secure.

4.4 You may register as a Pet Parent, a Pet Friend, or both.

5. Memberships, Listings, and Bookings

5.1 Free access

You may use the Service for free to:

• create an account,
• create Listings, and

browse profiles.

5.2 Membership-only features

An active Membership is required to:

• send and receive messages,
• send or accept booking requests,
• confirm bookings, and

leave or receive reviews.

5.3 Membership types

We may offer the following paid access options:

• One-Time Booking

A single, non-recurring payment that unlocks messaging and one care arrangement of any length.

• Recurring Memberships
• 3-Month Membership
• 12-Month Membership

Recurring memberships provide unlimited bookings and messaging during the active membership period.

5.4 Automatic renewal

Recurring memberships renew automatically at the end of each billing period unless cancelled before the renewal date.

Renewal charges will be applied using the payment method on file.

You will be clearly informed of renewal terms before purchase, including price and billing cycle.

The One-Time Booking Membership does not renew automatically.

5.5 Cancelling renewal

You may cancel automatic renewal at any time in your account settings.

Cancellation stops future billing.

Access remains active until the end of the current paid period.

5.6 No off-platform payments

Users must not exchange money or other compensation directly with each other. Any attempt to do so may result in suspension or termination.

6. User Responsibilities

6.1 Pet Parents must:

• provide truthful information about their pet (health, behaviour, routines, diet),
• supply all necessary items for care,
• provide emergency contacts and instructions, and

comply with animal welfare laws.

6.2 Pet Friends must:

• provide a safe and caring environment,
• follow agreed instructions,
• act promptly in case of illness, injury, or emergency, and

use the Service for non-commercial, companionship-based purposes only.

6.3 Animal welfare

Animal wellbeing is fundamental. We reserve the right to restrict or remove Users who compromise animal safety.

7. Bookings, Communication, and Reviews

7.1 A Booking is confirmed only when both parties confirm through the Service.

7.2 Users must communicate respectfully and honestly.

7.3 Reviews must be truthful and relevant. We may remove content that violates these Terms or undermines trust.

8. Fees and Payments

8.1 All payments are processed through our designated payment system.

8.2 Prices, renewal terms, and key conditions are displayed clearly before purchase, in accordance with EU and Estonian e-commerce rules.

8.3 We may change pricing or membership options with prior notice; changes apply only to future billing periods.

9. Cancellations, Withdrawal Rights, and Refunds

9.1 Booking cancellations

Bookings may be cancelled by either party. We recommend cancelling as early as possible. Repeated late cancellations or no-shows may result in account limitations.

9.2 EU/EEA right of withdrawal (14 days)

If you are a consumer in the EU/EEA, you generally have the right to withdraw from a distance contract within 14 days from the day the contract is concluded, unless an exception applies.

9.3 Immediate access to digital services

Memberships provide digital services (messaging, booking tools).

If you request immediate access to these features during the withdrawal period, we will ask for:

• your express consent to start the service immediately, and

your acknowledgement that you lose the right of withdrawal once the service begins.

The service is considered to have started when you use paid features, including:

• sending or receiving messages,
• sending or accepting booking requests, or

confirming a booking.

9.4 Refunds

If you did not request immediate access and withdraw within 14 days, payments will be refunded in accordance with applicable law.

If you requested immediate access and the service has started, membership fees are non-refundable, except where mandatory law requires otherwise.

Renewal charges already processed are not refunded for unused periods.

10. Safety, Incidents, and Insurance

10.1 Users should agree emergency procedures in advance.

10.2 Stay With My Pet does not provide veterinary or emergency services.

10.3 Unless explicitly stated otherwise on the Service, insurance is not included. If insurance becomes available, details will be shown before use.

11. Intellectual Property

All platform branding, design elements, and system content belong to Stay With My Pet or its licensors. Users may not copy or use them without permission.

12. User Content Licence

By posting Content, you grant Stay With My Pet a non-exclusive, worldwide, royalty-free licence to host and display such content for operating and improving the Service.

13. Platform Disclaimer and Liability

Stay With My Pet acts solely as a facilitator.

We do not control pets or Users and cannot guarantee outcomes.

To the maximum extent permitted by law, we are not liable for indirect or consequential losses arising from User interactions.

Nothing in these Terms limits liability that cannot be limited under consumer protection law.

14. Suspension and Termination

We may suspend or terminate accounts if these Terms are violated, animals or Users are endangered, or fraudulent or abusive behaviour occurs.

15. Privacy

Personal data is processed in accordance with our Privacy Policy, available on our website.

16. Governing Law

These Terms are governed by the laws of the Republic of Estonia.

17. Consumer Complaints and Dispute Resolution

If you are a consumer and have a complaint, contact us first at info@staywithmypet.ee.

Estonian consumers may also submit disputes to the Consumer Disputes Committee (Tarbijavaidluste komisjon).

18. Contact

Stay With My Pet – Lareflexion OÜ

• Juhkentali 16/1, Tallinn, Estonia
• Email: info@staywithmypet.ee
• Phone: +372 5901 7916